Frequently Asked Questions...

What is the standard support contract that a school would have with Turn IT On!?

Turn IT On support is delivered on site as a series of regular and friendly visits. Our support model is designed to be proactive not reactive and adapted to fit each individual school's needs.

We have several levels of support contract: Pay As You Go, Bronze, Silver, Gold and Platinum. The amount of visits and the cost depends on what level of support contract the school chooses.

How often will you visit the school?

This is dependent on the type of support contract your school holds with Turn IT On. For instance, a silver contract would entitle your school to a half-day visit per fortnight. We will address technical issues and then use our teaching expertise help you to move your school's ICT forward.

Do we always have the same consultant?

Yes, for schools with support contracts it is always the same person on the same day of the week. We want your school to know who is coming and when they are coming which is why schools can quickly access the dates of their consultant's visits on our iMIS support portal. We want our consultants to get to know the school and the staff members as quickly as possible.

What about an emergency?

We'll come out to your school as quickly as we can at no additional cost. We know that when a server goes down or the internet stops working you need someone there urgently. We make sure we never overstretch ourselves so we can respond to these calls. Due to the number of consultants we have now it is quite likely that someone will be around the corner!

Will you teach the children?

Yes, we can certainly teach model lessons if your school requires it. This can be arranged in your contract. Quite often we find team teaching a very powerful tool. For example if you want to teach with a new piece of software we can work with you before the lesson and then deliver the input of the lesson to reinforce the earlier meeting.

How much does it cost?

It depends on what sort of support your school requires and what you're aiming to achieve. Just drop us an email and we'll let you know.

Can you save us money?

Yes! Because Turn IT On! is independent of computer manufacturers we are not reliant on selling computers, servers, networks or software. Therefore we can ensure that you get the computer equipment you need and at the right price. Instead of earning commission, we guarantee to pass on any savings we make to our schools. In many schools our independent advice and negotiation has lead to savings worth more than the cost of the Turn IT On support contract for the entire year!

We're based in Newcastle, can you support us?

Yes and no. Our online software training tool iTeachers is available to any school. However we do not offer technical support in that area yet. Since 2003 Turn IT On! has grown from our base in Oxfordshire into surrounding counties. We are now supporting schools in Oxfordshire, London, Buckinghamshire, Berkshire, Surrey, Hampshire, Swindon, Gloucestershire, Bristol, Bath and Wiltshire. Get in touch to find out how we can help your school in your area.