ICT Support You Can Trust
With our experience of providing a wide range of modular ICT support services to secondary schools, we can help you to maximise your investment in ICT and develop a long-term sustainable ICT strategy.
Strategic vision and planning, expert 3rd line support, on-site technical support, complete systems monitoring – whether you need one of these to complement your existing ICT support provision or all of these as a fully managed service, our ICT support for secondary schools is tailored to your budget and vision.
An on-site technical support team will ensure effective and reliable delivery of day to day systems to all staff. Our team consists of analysts, network managers, technicians and apprentices and can stand alone or complement an existing in-house school team.
We use an online ticketing system to log, collaborate, monitor and close helpdesk calls within the agreed service level. Our experts spot trends and work efficiently to save hours of on-site time, enabling you to utilise your staffing resources on more proactive activities. In addition, our unique ‘Active’ monitoring service proactively identifies potential key risks creating alerts when issues arise and potentially resolving them before human intervention is required.
Our Expert Team
Our experienced procurement team can supply and install a comprehensive range of ICT hardware, Audio Visual equipment, Wireless and Software Licensing solutions. The team is split into regions, ensuring you will always receive a consistent service and often speak to the same person for all your requirements. We work closely with some of the leading distributors in the UK to ensure we provide the latest hardware and software solutions at the most competitive prices. We are not restricted to offering specific brands and are able to offer impartial recommendations across a broad range of manufacturers to ensure you receive the equipment best suited to your requirements and long-term ICT strategy.
An experienced senior IT analyst will be assigned to you and will work with your senior leadership team to construct and deliver a strategic plan to ensure you maximise your current and future investment.